Shipping
Free Shipping
We are proud to provide Free Shipping on all orders
Delivery
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In-stock items will be processed within 24 hours
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Tracking information is provided upon shipment
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Free Standard Shipping: 7-15 business days for available items
Please give us a call for all stock and availability updates
Once we have processed your order, you should receive an email from us with a tracking number and delivery acceptance instructions. Please note our deliveries are curbside only. Deliveries are made from Monday to Friday between 8:00 am - 5:00 pm.
NewAge Products Returns
If you are not completely satisfied with your NewAge Products purchase, please contact our Support team at team@skylandpro.com
- In order to qualify for a full return, requests must be received in our office within 120 calendar days of the original delivery date.
- Products being returned must be ready for pick-up in the original boxes and securely placed on a pallet if possible.
- If the original boxes are not available, the product should be securely wrapped in cardboard and placed on a pallet prior to the courier arriving. Installed or used products will not be refunded.
- All returns are subject to a 20% restocking fee
- Refunds will be issued based on the original method of payment.
Warranty
We are confident you'll love your cabinet and grill set!
However, if for any reason you are unsatisfied with your purchase, we are proud to offer a complete product warranty for a period of one year from the date of purchase.
Cabinets Warranty
- All products must be installed, operated, and maintained in accordance with the instructions included with the products. If a product is properly installed, operated, and maintained fails to meet the below limited warranty, NewAge Products, Inc (“NewAge”) will replace the defective product or parts.
- Subject to the limitations and disclaimers set forth below or in other product documentation, NewAge warrants to the initial customer that (1) product finishes will be free from defects for three years following purchase, (2) drawer slides will be free from defects for two years following purchase, and (3) the overall structural integrity of the product (not including finishes or drawer slides) will be free from defects for ten years following purchase.
- Customers must pay for shipping costs associated with any replacement product or parts. This limited warranty is limited to product replacement only. In no event will NewAge be liable for special, indirect, or consequential damages.
- This limited warranty is available to the initial purchaser only and is not transferable. Proof of purchase and additional information regarding the defect may be required at NewAge’s discretion. The warranty is made only to products sold in the continental United States, Canada, and the United Kingdom.
Grills and Dual Side Burners Warranty
- All products must be installed, operated, and maintained in accordance with the instructions included with the products. If a product is properly installed, operated, and maintained; and fails to meet the below specified warranty, NewAge Products, Inc (“NewAge”) will replace the defective product or parts.
- Newage is proud to offer a complete product warranty for a period of (one year from the date of purchase. )Subject to the limitations and disclaimers set forth below or in other product documentation, NewAge provides the following additional warranties to the initial customer;
- This warranty is limited to product replacement only. In no event will NewAge be liable for special, indirect, or consequential damages.
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This warranty is available to the initial purchaser only and is not transferable. Proof of purchase and additional information regarding the defect may be required at NewAge’s discretion. The warranty is made only to products sold in the United States, Canada.
ALL OTHER WARRANTIES DISCLAIMED:
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ALL OTHER WARRANTIES ARE DISCLAIMED TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. WITHOUT LIMITING THE GENERALITY OF THE FORGOING, NEWAGE EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
WE WILL NOT PAY FOR:
- Service calls or labor costs.
- Products damaged by accident, misuse, abuse, fire, flood, improper installation, acts of God, neglect, corrosion, improper maintenance or cleaning, modification, mishandling or not following care instructions.
- Products damaged by improperly loading beyond the specified maximum weight capacity outlined in the instructions provided with the product.
- Defects results from use in excess of normal residential use.
- Cosmetic damage that occurs after customer purchasing the product, including scratches, dings, dents, corrosion, or stains in the material that does not affect the structural or functional capability of the product.
- Loss of product contents.
OTHER NOTES TO CONSUMER:
- Discoloration due to the high heat, for example beside a grill, is a trait of stainless steel and is not covered. Surface rust resulting from acid rain or environmental chemicals are not covered. (Please see maintenance information to combat surface rust). NewAge outdoor powder coated finishes are designed to withstand weathering and are UV stable.
- The 304 stainless steel material used in the construction of NewAge Outdoor Kitchen Cabinets is highly rust resistant, however, chlorine in the air from swimming pools or the salt from sea air may cause surface rust to appear and even create some pitting corrosion if left on the product. We strongly recommend a suitable maintenance tested product. We suggest cleaning all stainless steel surfaces at least every two weeks to keep your cabinets in prime condition. The chemical reaction from salt is easy to prevent however it is more difficult when left on the surface.
