Hardware not included
* Ships in 3.5 months
Door Installation Guide
1.Verify that the rough opening (r/o) is at least ½” wider on all sides of the outside of the jamb. If the opening is less than ½”, it may be fine for the installation if the r/o is square and plumb.
2. Make sure the framing surrounding the door is solid and free of movement. If the walls surrounding the door are not properly secured, this could allow for unwanted movement of the door after it is installed in the r/o. This could result in damage of the door unit.
3. Check the r/o for any security wires that may need to be installed into the jamb of the door and the slab. Drill and install wires and contacts as necessary.
4. Check the height of the finished floor in relation to where the sweep on the door slab will be. It may be necessary to raise the area under where the threshold of the door will rest. Keep in mind any rugs or floor coverings the customer is considering placing at the interior entrance area of the door and allow for clearance of the door slab and the sweep.
5. Place the door jamb, or frame, in the r/o. Make sure the threshold portion of the frame is resting completely flat on the subfloor and that no debris is under the jamb.
6. After making sure the jamb is plumb, mark on the studs or sheetrock where the mounting flanges are and the bolt holes of the flanges. It may be necessary to remove the sheetrock behind the flanges so the bolts do not hinder the ability to install casing on the inside after the door is installed
7. You may want to consider pre-drilling pilot holes for the bolts to keep the studs from splitting, which would weaken the integrity of the installation (picture 4). Now you are ready to secure the jamb into the r/o with the bolts through the mounting flange into the studs
8. Now would be a good time to place the slabs onto some secure saw horses or other method of raising the slab up to help prep the slab for installation. Make sure to protect the surface of the door by putting a moving blanket or carpet on top of whatever the doors will be resting on. Now that the doors are resting securely on your ‘work station’, it is time to install the sweeps on the bottom of the slabs.
9. Install the sweeps onto the bottom of the slab in the method shown in picture 6:
10. You are ready to hang the slabs on the hinges. We recommend removing the glass from the slab to make the door lighter, and easier to handle when re-hanging the doors. Placing the slab on the hinges is best done with two installers. Pay close attention to where you handle the door, especially if you are holding the door by its scroll work. The scroll work could become bent or damaged if pressure is applied in the wrong fashion. Also, you may consider placing small pieces of cardboard around the area of the hinges to prevent unwanted scratches.
11. Once the slab(s) is on the hinge, install the glass portion back onto the slab and secure the glass with the attached keeper.
12. All that is left is to install the door’s handle(s) and you are ready to enjoy your iron door
HOW ARE YOUR DOORS MEASURED?
Our sizes are measured from outside of jamb to the outside of the jamb. For example, a 61” x 81” iron door listed on our website means that 61” is the width from outside to outside of jamb (not the actual width size of the door) and 81” is the height from outside of jamb to bottom of our built-in steel threshold (not the actual height of the door).
WHAT SHOULD ROUGH OPENING BE?
We recommend the rough opening of the width to be 1/2” to 1” wider than the door size ordered to give the installer enough room to comfortably position the jamb into place and have enough room to make sure the jamb is leveled.
WHAT IS LOW-E GLASS?
The ability to emit radiant energy. Low emissivity or Low-E Glass is a coating of Microscopically thin metal layers deposited on a door glass surface to keep the heat on the same side of the glass from which it originated.
Custom Orders
Information Need for Custom Doors
Please contact us via phone, email or chat to submit and verify all custom order information prior to purchase.
Stock Orders
As each door takes time and dedication to produce, we rely on the highest quality LTL carriers to deliver all over the US. Needless to say, the weight of iron doors is quite substantial and each delivery is unique, so we want to guide you through how it works in most cases and how to best achieve a successful delivery.
Shipping Costs - A shipping estimate will be provided prior to production and a final shipping cost will be provided at the time of shipment. Shipping costs vary depending on delivery location and final crate dimensions.
Lead Time - Stock doors will ship within 3 days. Custom doors will ship within 3.5 months. Transit time is estimated to be roughly 5-10 business days.
WE CANNOT ACCEPT RETURNS ON CUSTOM ORDERS
Returns eligible within 14 days of product delivery and PRIOR TO INSTALLATION.
Product must be packaged in original condition to be eligible for a return. If package is unusable, please contact us before a return.
Delivery fees are non-refundable. 20% restocking fee will be charged for all returns.
If paid by credit card, a 2.5% processing fee will be charged for all returns.
CUSTOM ORDERS ARE NON REFUNDABLE
Refunds will be issued under the same payment method used for the original purchase.
For exchanges, products must be shipped to us before we exchange a product.
Any questions on returns or exchanges, please contact us
Shipping Disclaimers: Custom Door Pros and Skyland Pro assume no responsibility or liability for damage(s) to the product and/or personal injury to an individual or any other issue that may arise from the delivery process.
Please inspect your item as soon as you receive it. Please notify us of any damages within 5 business days so that we can file a claim on your behalf to get it repaired or replaced.
*We do not cover shipping costs on any replacement items.
Refund Policy
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Cancellations
There will be a cancellation fee of $800 for any cancelled order since the doors are made to order
Returns & Damages
