Free Shipping
We are proud to provide Free Shipping on all qualifying orders over $999.99*
Delivery
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In-stock items will be processed within 24 hours
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Tracking information is provided via email upon shipment
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Free Standard Shipping: 7-15 business days for available items
Please give us a call for all stock and availability updates
Once your order has shipped, you should receive an email from us with a tracking number and delivery acceptance instructions. Please note our deliveries are curbside only. Deliveries are made from Monday to Friday between 8:00 am - 5:00 pm.
Returns Information:
If you are not completely satisfied with your NewAge Products purchase, please contact our Support team at team@skylandpro.com
In order for a product to be accepted for return, the product you return must be in new, unassembled and unused condition and in the original packaging and have been purchased from newair.com.
We are happy to offer a refund if the product is unsuitable within 30 days of receipt.
Restocking Fees: A 15% restocking fee will be charged for items over 80 lbs.
We recommend that you keep the packaging your product was shipped in so you can easily repack your item in the required packaging in the event of a return. We would kindly ask that you include your packing note and complete the returns form so we can process your return efficiently.
Following an inspection an email shall be sent confirming receipt and you will be refunded the amount due through the original method of payment, excluding original shipping charges.
Please keep the following in mind when preparing your purchase for return:
- Include only the items for which the prepaid return slip was provided.
- Include all manufacturer's original packing materials, manuals and accessories.
- Complete and include the return slip.
- Place the provided prepaid shipping label on the package.
- Give the package to your local carrier or drop it off at any carrier location.
- If your purchase does not include a return slip it may cause delays during the refund procedure.
- Note: The original shipping charges (if) incurred on your purchase are not refundable as part of your return.
We reserve the right to refuse a refund on a returned item if:
- The item that has been returned does not match the original item shipped to the customer.
- The returned item is missing parts or the original products packaging.
- The item was purchased from an unauthorized retailer.
- The returned item was damaged during the return shipment due to improper or insufficient packaging.
- The item being returned has been obviously heavily used (such as lime scale buildup in a water cooler).
- The item being returned has been assembled in a way that would impede proper packaging for return shipping.
California Proposition 65 Warning This warning is the result of a unique law passed in California in 1986 called “Proposition 65.” Proposition 65 requires a warning to be included with any product sold in California that may contain any of the 900-plus chemicals that State of California regulators (as opposed to federal and other state regulators) consider harmful. As explained below, failure to provide a warning can result in significant costs and penalties in California.
