Guides
FAQs
Where can the Platinum Grills be installed?
Platinum Grills can be installed on Outdoor Classic & Signature Cabinets Series and NewAge Appliance Carts. The Platinum Grill can also be installed on custom-built cabinets, instructions for which are provided in the Installation Guide supplied with the appliance.
What material is the Platinum Grill made of?
The Platinum Grill is made of Stainless Steel-304 which is rust resistant and great material for Outdoor use.
Is the Platinum Grill easy to maintain?
The Platinum Grill is made of durable and high-quality materials such as Stainless Steel 304, which makes it very easy to clean and maintain. Please refer to the Maintenance and Cleaning section of the Installation Guide for more information.
Shipping
Free Shipping
We are proud to provide Free Shipping on all qualifying orders over $999.99*
Delivery
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In-stock items will be processed within 24 hours
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Tracking information is provided via email upon shipment
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Free Standard Shipping: 7-15 business days for available items
Please give us a call for all stock and availability updates
Once your order has shipped, you should receive an email from us with a tracking number and delivery acceptance instructions. Please note our deliveries are curbside only. Deliveries are made from Monday to Friday between 8:00 am - 5:00 pm.
Returns Information:
If you are not completely satisfied with your NewAge Products purchase, please contact our Support team at team@skylandpro.com
- All returns are subject to approval by NewAge Products and may be denied if the product has been opened or used and is not in the original condition that it was received
- Returns through shopnewage.com are subject to a 20% restocking fee
- No returns after 120 days of receiving your order will be accepted
- We will not accept returns of individual components purchased as part of a set or bundle
- Products being returned must be properly packaged for pickup, and securely placed on a pallet where possible
- Refunds will be issued based on the original method of payment
Warranty Information:
Please note that any modifications to the product will void the warranty.
Cabinets Warranty
- All products must be installed, operated, and maintained in accordance with the instructions included with the products. If a product is properly installed, operated, and maintained fails to meet the below limited warranty, NewAge Products, Inc (“NewAge”) will replace the defective product or parts.
- Subject to the limitations and disclaimers set forth below or in other product documentation, NewAge warrants to the initial customer that (1) product finishes will be free from defects for three years following purchase, (2) drawer slides will be free from defects for two years following purchase, and (3) the overall structural integrity of the product (not including finishes or drawer slides) will be free from defects for ten years following purchase.
- Customer must pay for shipping costs associated with any replacement product or parts. This limited warranty is limited to product replacement only. In no event will NewAge be liable for special, indirect, or consequential damages.
- This limited warranty is available to the initial purchaser only and is not transferable. Proof of purchase and additional information regarding the defect may be required at NewAge’s discretion. The warranty is made only to products sold in the continental United States, Canada, and the United Kingdom.
Grills and Dual Side Burners Warranty:
- All products must be installed, operated, and maintained in accordance with the instructions included with the products. If a product is properly installed, operated, and maintained; and fails to meet the below specified warranty, NewAge Products, Inc (“NewAge”) will replace the defective product or parts.
- Newage is proud to offer a complete product warranty for a period of (one year from the date of purchase. )Subject to the limitations and disclaimers set forth below or in other product documentation, NewAge provides the following additional warranties to the initial customer;
- This warranty is limited to product replacement only. In no event will NewAge be liable for special, indirect, or consequential damages. This warranty is available to the initial purchaser only and is not transferable. Proof of purchase and additional information regarding the defect may be required at NewAge’s discretion. The warranty is made only to products sold in the United States, Canada.
All other warranties disclaimed :
ALL OTHER WARRANTIES ARE DISCLAIMED TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. WITHOUT LIMITING THE GENERALITY OF THE FORGOING, NEWAGE EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
NEWAGE PRODUCTS INC. will not pay for:
- Service calls or labor costs.
- Products damaged by accident, misuse, abuse, fire, flood, improper installation, acts of God, neglect, corrosion, improper maintenance or cleaning, modification, mishandling or not following care instructions.
- Products damaged by improperly loading beyond the specified maximum weight capacity outlined in the instructions provided with the product.
- Defects results from use in excess of normal residential use.
- Cosmetic damage that occurs after customer purchasing the product, including scratches, dings, dents, corrosion, or stains in the material that does not affect the structural or functional capability of the product.
- Loss of product contents.
Other notes :
- Discoloration due to the high heat, for example beside a grill, is a trait of stainless steel and is not covered. Surface rust resulting from acid rain or environmental chemicals are not covered. (Please see maintenance information to combat surface rust). NewAge outdoor powder coated finishes are designed to withstand weathering and are UV stable.
- The 304 stainless steel material used in the construction of NewAge Outdoor Kitchen Cabinets is highly rust resistant, however, chlorine in the air from swimming pools or the salt from sea air may cause surface rust to appear and even create some pitting corrosion if left on the product.
- We strongly recommend a suitable maintenance tested product. We suggest cleaning all stainless steel surfaces at least every two weeks to keep your cabinets in prime condition. The chemical reaction from salt is easy to prevent however it is more difficult when left on the surface.
